Tuesday, August 02, 2011

It is OK to not know it all.

Recently, when I upgraded from my first generation Motorola Droid to the new Droid 3, I called by the local Verizon store and asked if the chargers, cradle, and car mount that I have with my current Droid would work with the Droid 3. I was told that all the hardware that I have with my droid would work with the droid 3. Well...not so. Both the cradle and the car mount will not work. As the buyer we always need to do our homework and understand the stipulations, etc. with the purchase. However, if as the vendor or service provider, you do not know for certain an answer to a question, please do not respond as though you do.

I understand that the phone store personnel are good people. Nor do I think anyone is trying to deceive or bait and switch. With that said I do think that being clear and complete with the customer goes a long way. In other words, if you do not know then state that as far as you understand this or that is true but you really need to meet face-to-face to discuss all the details or research the question further and then you can make a determination. It is OK to not know it all.

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