It is OK to not know it all.

Recently, when I upgraded from my first generation Motorola Droid to the new Droid 3, I called by the local Verizon store and asked if the chargers, cradle, and car mount that I have with my current Droid would work with the Droid 3. I was told that all the hardware that I have with my droid would work with the droid 3. Well...not so. Both the cradle and the car mount will not work. As the buyer we always need to do our homework and understand the stipulations, etc. with the purchase. However, if as the vendor or service provider, you do not know for certain an answer to a question, please do not respond as though you do.

I understand that the phone store personnel are good people. Nor do I think anyone is trying to deceive or bait and switch. With that said I do think that being clear and complete with the customer goes a long way. In other words, if you do not know then state that as far as you understand this or that is true but you really need to meet face-to-face to discuss all the details or research the question further and then you can make a determination. It is OK to not know it all.

Posted via email from Mark's Musings

Random Rebooting of the Droid 3-Synced WIFI Settings?

Since I updated to the new Droid 3, I am finding that the phone randomly reboots every now and then. While I love the response time of the phone and the crisp view screen, the phone deciding to restart on its own is not OK. After a quick search I found a series of messages that show the issue may be tied to how WIFI networks are restored from Google during the syncing of your previous WIFI settings.

Here is a blurb from Google:
Further testing & confirmation from other testers on forums correlates this crash strongly to the restoration of wifi settings during provision of the phone & sync to google.  Users who have factory-reset the phone and disabled google syncing have solved the problem, and users who have deleted all restored wifi networks have seen similar benefits.  The twitter account in the 'my accounts' manager was indeed a red herring and does not seem to be related to the bug, as removing it has not re-introduced the problem. Workaround:  Delete ALL wifi networks after provisioning phone, and recreate them using the Droid3 UI.

This was found at: http://code.google.com/p/android/issues/detail?id=18460. I really do not want to go back to factory settings so I am hoping a simple removal of the WIFI network settings and manually rebooting the phone will cure the random reboots. Thus far, since doing the above steps no more reboots.

Posted via email from Mark's Musings