In his blog post The Productivity Myth, Tony Schwartz states, "We need a better way of working. It's not about generating short-term, superficial productivity gains by using fear as a motivator and then squeezing people to their limits. Rather, it depends on helping leaders to understand that more is not always better, and that rest, renewal, reflection, and a long-term perspective are also critical to fueling value that lasts."
I often make the argument, we need to give all workers in all types of fields time to reflect on what the business is doing and how it can do it better, for not only the customer but also the employees and organization.
What we do not need is primitive instincts operating the company. "If you operate at high intensity, under high pressure, for long hours, you inexorably burn down your own best resources — your energy reservoir — and you begin to rely instead on the physiology of fight or flight — adrenalin, noradrenalin, and cortisol. The prefrontal cortex shuts down in fight or flight, your perspective narrows, and your primitive instincts begin to take over."
We need humanity, not just machinery.